About Me

I’m a Senior UX Designer & Researcher who translates qualitative and quantitative insights into clear interaction and product decisions. My work spans research, interaction design, and synthesis, grounded in observation and empathy—both in practice and in everyday life. I’ve led research and design work for government, healthcare, and enterprise products, helping teams reduce complexity and improve usability.

What I do

• UX research (qual + quant) that informs real product decisions
• Interaction design and wireframing to validate ideas early
• Synthesis and storytelling that align teams around next steps

Career Highlights

• Led UX research for McKesson’s pharmacy reimbursement dashboard.
• Redesigned Ohio BWC website using accessibility best practices.
• Created device-agnostic assessment research for NAEP.

Profile

Senior UX Researcher and Designer with experience leading end-to-end research and design across enterprise, government, and education sectors. I combine qualitative insights with quantitative analysis (R, SPSS) to inform interaction design, wireframes, prototypes, and accessible user experiences. Known for translating research into clear, actionable design direction.

UX Design & Research

UX Research & Strategy o Interaction Design o Wireframing o Prototyping o Information Architecture o Journey Mapping o Service Blueprints o Usability Testing o Heuristic Evaluation o Ethnographic Research o Accessibility Audits & WCAG 2.0 Compliance o Design Thinking o Product Analytics o Data Analysis o Storytelling

Tools & Software

Figma o Axure o R Studio o SPSS o Dovetail o Qualtrics o UserTesting o UserZoom o Optimal Workshop o SharePoint o SurveyMonkey o JIRA o Confluence o Otter.AI o AI Tools (ChatGPT, others)

Education & Professional Development

• B.A. English Literature, The Ohio State University - GPA 3.15 while working full-time
• Certified Usability Analyst (HFI) | NN/g Certifications: User Interviews, Usability Testing, Storytelling
• IxDF Master Classes: AI for Designers; Storytelling for Design Research, Data-Driven Design: Quantitative Research for UX; Distinction: Top 10% in class.
• Applied Quantitative UX Research (completed) – coursework included: R programming, statistical analysis, hypothesis testing, and data visualization for UX decision-making

Articles & Publications

UX Research

Posts & Short Articles

• A Pilot Failure That Proved the Value of User Research (LinkedIn) • Full Article
• Adapting to Bad Design (LinkedIn) • Full Article
• Helping Injured Workers' Reading Comprehension (LinkedIn) • Full Article
• When Color Becomes a Barrier — A UX Lesson on Accessibility (LinkedIn) • Full Article
• How Empathy and Research Shaped a Pharmacy Dashboard (LinkedIn) • Full Article
• Managing Stakeholders and Product Teams: A Researcher's Real-World Playbook
• NAEP Device Agnostic Research