Theresa Wilkinson

About Me

Senior UX Researcher and Designer specializing in mixed-methods research, usability testing, accessibility, and user-centered design. Experienced leading research across enterprise, government, healthcare, and education environments, translating user needs and business goals into actionable insights and design recommendations. Passionate about improving digital experiences through research, collaboration, and evidence-based decision making.

Quantitative UX Research:

• Quantitative UX analysis (task success, SEQ, CSAT, benchmark metrics)
• Statistical analysis using R, SPSS, and Excel
• Survey design and data visualization
• Mixed-methods usability research
• MaxDiff, Conjoint, and TURF analysis
• Accessibility and usability measurement